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EnSky
May 19, 2020
Metropol Lake Resort Case Study
Customer Requirement
By deploying the EzMaster we got a single point of view of the entire WiFi network, which saves time and resources in maintaining and keeping the customerʼs satisfaction.
EnGenius Solution
EnSky Solution

The Site

Metropol Lake Resortʼs (http://www.metropol-ohrid.com.mk/)beautiful setting features 3 hotels, Metropol, Bellevue andTourist. The 370 guest rooms and suites, spread across three interlinked buildings, are the largest guest rooms facilities in Ohrid and the region. The property also features outdoor swimming pool, lake beach and a host of other lake and land-based activities.

The Situation

There is one upgrade that can dramatically increase business and make your customer satisfaction soar and that in this hassle free and reliable Wi-Fi. After all, your goal is to give the people what they want, and the people want Wi-Fi. WiFi is extremely important to travelers!Over 90% of business and leisure travelers want Wi-Fi access in their rooms. While a third stated they would not return to a hotel that did not meet this expectation. Poor quality internet service could translate into a painful loss of business.

The Benefits

  • Affordable Wi-Fi solution Raises staff efficiency
  • Easy installation, set up & analytics
  • Low-cost management
  • Reduced Total Cost of Ownership (TCO)
  • Scalability
  • Enhanced brand image
  • Outdoor wireless Mesh Networking
  • Advanced security feature
  • Superior signal strength
  • Improved guest experience
  • Promotes customer loyalty
  • Enhances guests browsing experience
  • Strengthens the bond between hotel & guests
  • Increase of bookings

Implemented EnGenius EnSky (On-Premises) Solution

Covering all three hotels in the complex (Metropol, Bellevue and Tourist) as well as their associated contents, in order to provide maximum comfort to the guests staying in the complex. The EnGenius Indoor & Outdoor Wireless Access Points and ezMaster™ network management software were used to remotely monitor, manage and troubleshoot making centralized network management easy.

“By deploying the EzMaster we got a single point of view of the entire WiFi network, which saves time and resources in maintaining and keeping the customerʼs satisfaction.”

 — Filip Misevski (General Manager of Metropol Lake Resort  

Story Name
Metropol Lake Resort
Author
EnGenius
Location
Ohrid, North Macedonia
Region
EU
Vertical
Hospitality
Tags
Indoor AP
Outdoor AP
ezMaster
PoE
On-premises
11ac