EnerStar Solutions, a leading communications provider in the USA and Canada, specializes in energy and connectivity for remote and off-grid locations. Their innovative portfolio includes power generation and fluid management, with a focus on advanced connectivity solutions like Starlink's high-speed satellite internet, ensuring reliable access in remote areas.
By partnering with EnGenius Technologies, EnerStar has transformed connectivity for industries such as mining, oil, gas, and renewable energy, as well as disaster recovery operations. This collaboration enhances customer satisfaction through robust, cloud-managed network solutions that drive operational efficiency and continuous connectivity.
EnerStar Solutions provides oil rig workers with portable living spaces that provide essential connectivity delivering reliable, high-speed networks to meet work-related and personal connectivity needs in isolated environments. As EnerStar faces continued growth, the company faces several challenges in managing network traffic:
1. High bandwidth activity can cause frequent slowdowns, and diagnosing these issues requires significant effort. For connection issues, this often requires a time-consuming troubleshooting process that requires an on-site visit.
2. Managing multiple LTE modems across remote sites adds complexity and increases operational costs because each site requires its own modem, making monitoring and maintenance more difficult.
3. EnerStar’s broad coverage and diverse geographies, but lack of integration in its technology setup, make it more complex to build a consistent and reliable network across all locations, leading to inefficiencies and reliability issues.
To address these issues, EnerStar began developing its Starlink product to deliver high-speed, low-latency internet, reduce reliance on LTE modems, and simplify network management.
EnerStar Solutions partnered with EnGenius to enhance connectivity for remote workers using Starlink’s satellite technology. This integration offers centralized network management, reducing operational costs and ensuring stable, high-speed internet access across remote sites, including oil rigs.
EnGenius Cloud Routers, Switches, and Access Points deliver reliable Wi-Fi to both living and working spaces, with SD-WAN capabilities providing seamless backup for Starlink connections. Point-to-Point technology extends connectivity between distant locations, ensuring no area is left uncovered.
By leveraging EnGenius' cloud-managed solutions, EnerStar has improved operational efficiency through remote diagnostics and streamlined troubleshooting, reducing the need for on-site visits.
The cloud helps a lot with us being able to monitor whose views, what kind of data they’re running, and what they’re using it on.
- Len Bleile, Chief Technology Officer, EnerStar Solutions
Andrew Watts has noted that the visibility into network usage has been a game-changer for EnerStar. This visibility allows them to identify bandwidth-intensive devices, such as gaming consoles quickly, that may be consuming excessive bandwidth and affecting overall network performance. With the ability to pinpoint the exact location and device causing the issue, EnerStar can take swift action by alerting the customer or remotely removing the device from the network.
With the cloud, we also have the option to make devices disappear. We can simply blacklist them or remove them from the network. This level of control and flexibility has allowed EnerStar to maintain optimal network performance and ensure high customer satisfaction.
- Len Bleile, Chief Technology Officer, EnerStar Solutions
Implementing EnGenius connectivity solutions resulted in immediate and significant improvements for EnerStar.
Reliable Connectivity with Failover: EnerStar uses EnGenius Cloud Routers for reliable connectivity at remote sites by connecting to satellite, traditional ISP, and LTE connections for seamless and dependable connectivity.
Enhanced Network Monitoring: EnerStar could remotely identify bandwidth-heavy devices such as gaming consoles and take corrective actions without dispatching a technician. This proactive monitoring reduced downtime and improved service reliability.
Customer Satisfaction: The rapid resolution of issues remotely resulted in a significant reduction in customer complaints and an overall increase in satisfaction. Customers valued the prompt resolution of their issues and the improved transparency in network usage.
Cost Efficiency: EnerStar significantly slashed operational costs by minimizing on-site visits and reducing the need for multiple LTE modems. The centralized management system streamlined operations and alleviated the burden on technical support teams.
Operational Efficiency: The dual WAN setup guaranteed uninterrupted service, further solidifying EnerStar’s reputation for reliability. This redundancy was especially crucial in remote areas where service interruptions could have significant consequences.
Proactive Troubleshooting: The ability to receive alerts and notifications about network issues allowed EnerStar to address problems before they impacted customers, further enhancing service reliability and customer satisfaction.
EnerStar has optimized its operations and enhanced customer service using EnGenius’ complete suite of networking equipment and the EnGenius Cloud across various industries. The success of this partnership emphasizes the importance of innovative technology for improving operational efficiency, reducing costs, and enhancing customer satisfaction.
As long as we can maintain collaboration and continue implementing innovative solutions, we can all succeed.
- Andrew Watts, U.S. Communications Support Manager, EnerStar Solutions
EnerStar Solutions continues to lead the industry with its integrated approach, combining advanced technology with unparalleled service delivery. Their use of EnGenius and Starlink demonstrates their commitment to innovation and excellence, ensuring that even the most remote and challenging locations can stay connected and operational. With a relentless focus on customer satisfaction and technological advancement, EnerStar Solutions is setting new standards in the communications and energy sectors. Enerstar is now using over 700 EnGenius Cloud-powered devices in over 20 sites and EnGenius is excited to continue to grow alongside them.
Looking ahead, EnerStar is well-prepared to address future challenges and maintain high-quality service for its customers. The integration of EnGenius solutions has established a strong foundation for ongoing innovation and improvement, ensuring that EnerStar remains at the forefront of the communications industry.
